At Morocco Meander Travel Company (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website or use our services. By using our website and services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information to provide and improve our services. The types of data we collect can be categorized as follows:

A. Personal Information

When you interact with us, you may provide us with personally identifiable information (PII) that we collect to process bookings, respond to inquiries, and improve customer service. This includes:

  • Contact Information: Name, email address, phone number, mailing address.
  • Booking Information: Travel dates, destination, special requests, and payment details.
  • Communication Information: Any information you provide when contacting us via email, phone, or through forms on the website.

B. Non-Personal Information

We also collect non-personal data that helps us improve the performance and user experience of our website. This includes:

  • Log Data: Your IP address, browser type, device information, operating system, and other data automatically transmitted when you access our site.
  • Analytics Data: We use tools such as Google Analytics to gather data on website usage, including the pages you visit, the links you click, and the time spent on our site.

C. Payment Information

When making a booking or purchasing a service, we may collect payment details such as credit card information. Please note that we do not store this sensitive information on our servers. Payment information is processed by third-party payment processors with industry-standard encryption.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Booking and Reservation Management: To process and manage your bookings, confirm tour arrangements, and provide related customer support.
  • Communication: To send confirmations, reminders, and updates regarding your tours. We may also contact you to answer inquiries or provide support.
  • Marketing and Promotions: With your consent, we may send you newsletters, special offers, promotions, and updates regarding our services. You can opt out of receiving marketing materials at any time.
  • Website and Service Improvement: To monitor and analyze trends, website performance, and user interactions in order to improve our website, services, and customer experience.
  • Legal Compliance: To comply with any legal obligations, resolve disputes, and enforce our agreements with users.

3. How We Protect Your Information

We are committed to protecting your personal data. We use a variety of security measures to safeguard your data:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect your data during transmission, especially when making bookings or processing payments.
  • Access Controls: We limit access to personal information to authorized personnel only, and we regularly review our security practices to ensure data is protected.
  • Secure Payment Processing: Payment details are processed through trusted third-party payment gateways that adhere to industry standards for data protection.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist in the operation of our website, booking system, payment processing, and marketing efforts. These partners are required to maintain the confidentiality of your information and may only use it for the purposes of providing services to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns. Cookies are small data files stored on your device that help us recognize you when you return to our site and improve functionality. You can control cookie settings through your browser, but note that disabling cookies may affect the performance of certain website features.

  • Essential Cookies: These are necessary for the basic functioning of our website.
  • Performance Cookies: These help us analyze how users interact with our site so we can improve user experience.
  • Advertising Cookies: These may be used to serve targeted advertisements based on your browsing habits.

6. Your Rights and Choices

As a user, you have the following rights with respect to your personal information:

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections or updates if any of it is inaccurate.
  • Data Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
  • Opting Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any promotional email.
  • Withdraw Consent: You may withdraw your consent to our processing of your data at any time, without affecting the legality of prior processing.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Morocco Meander Agency. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us .